Rushme Trill Treks Pvt Ltd — Shipping & Delivery Policy
Document Version: 1.0
Effective Date: 17 December 2024
Company: Rushme Trill Treks Pvt Ltd
Registered Office: No 1049, Madla Wada, Morjim, Goa 403512
Website: https://treks-rush.me
Contact Email: info@treks-rush.me
1. Introduction
This Shipping & Delivery Policy outlines how Rushme Trill Treks Pvt Ltd (“we”, “us”, or “our”) provides confirmation and delivery of its travel and trekking services booked online through our platform or official channels.
Please note: We do not deliver any physical goods. All services are digital in nature and are fulfilled through itinerary communications, booking confirmations, and scheduled service execution.
2. Nature of Our Services
2.1 We are a registered tour operator and adventure travel service provider.
2.2 Services offered include scheduled trekking tours, curated travel itineraries, guided experiences, and add-on services such as local transport or event facilitation.
2.3 Bookings are made and paid for online through our website.
3. Confirmation & Delivery Timeline
3.1 Upon successful payment, the customer will receive an email confirmation including:
- Unique Booking ID
- Travel dates and package details
- Contact details of the assigned trip coordinator
- Digital itinerary document
3.2 Delivery of confirmation email is typically completed within 10–15 minutes of successful payment.
3.3 In rare cases (e.g., email server delays), it may take up to 24 hours to receive the confirmation.
4. Mode of Delivery
4.1 All communication and service delivery is conducted digitally. There are no courier or shipment services involved.
4.2 Official communication is sent via:
- Email (primary)
- SMS or WhatsApp (for reminders and trip updates)
5. Physical Meetpoint Services
5.1 Treks and trips will commence from pre-defined assembly points or locations provided in your itinerary.
5.2 It is the customer’s responsibility to report at the designated time and location as communicated in the itinerary.
6. Changes to Itinerary or Delivery Content
6.1 Rushme Trill Treks reserves the right to modify tour itineraries before or during the trip for safety, weather, or logistical reasons.
6.2 Any such changes will be communicated at the earliest possible time to the registered email or mobile number.
7. Non-Receipt of Confirmation
If a customer does not receive a confirmation email within 24 hours of booking:
- Please check your spam/junk folder
- Contact our support team at info@treks-rush.me with your transaction ID
8. Contact & Support
For any queries related to booking confirmation, itinerary delivery, or meeting instructions, please contact us at:
📧 info@treks-rush.me
🌐 https://treks-rush.me
📍 Rushme Trill Treks Pvt Ltd, Morjim, Goa
This Shipping & Delivery Policy is subject to change. Updated versions will be posted on our website without prior notification.